We are very sorry to hear that your item did not work out for you. We work hard to satisfy every single customer at FTATEHIG.
For your convenience, FTATEHIG offers our customers the option to return within 30 days from receipt of your shipment for STORE CREDIT ONLY. Merchandise must be in the same condition as when you received the item, neatly packed, unworn, undamaged, salable with original tags. All Limited Edition or Limited Release items are are considered "Final Sale" items. Items purchased as "FINAL SALE" are not eligible for return, exchange or store credit and merchandise is sold as is. Promotions including coupons and promo codes, cannot be applied to Final Sale purchases.
To request a return, please click the link to the FTATEHIG RETURN CENTER . Please enter the email used for your order and follow the instructions on our Return Portal.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a store credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will provide you with the appropriate address to directly send your item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Extended Holiday Return Policy
For FTATEHIG item gifts purchased on ftatehig.com on or after November 1, 2019 through December 25, 2019 we will gladly accept returns for a full refund within 30 days of receipt or January 15, 2020, whichever is later. For FTATEHIG in house label item gifts purchased outside of the time frame, our standard return policy applies.
All questions regarding an items return qualification can be found above. If you still require assistance with an issue not addressed on the form, please email email@example.com